Integrated Ticketing System in Cloud Website Hosting
Our cloud website hosting plans feature an integrated trouble ticket system, which is included in our in-house built Hepsia Control Panel. Unlike other similar tools, Hepsia will permit you to manage everything associated with the web hosting service itself in one location – payments, website files, emails, support tickets, etc., eliminating the necessity to log in and out of different admin interfaces. In case you have any pre-sales or technical questions or any difficulties, you can post a ticket with several clicks without the need to leave your Control Panel. During the process, you may pick a category and our system will present you with a number of educative articles, which will provide you with more info and which may help you solve any specific problem even before you post a ticket. We guarantee a response time of no more than 1 hour, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is more efficient to manage everything from a single location, which is the reason why we have implemented a support ticket system into the in-house built Hepsia Control Panel, which is offered with every single semi-dedicated server account. This will allow you to manage the communication with our customer care team along with your disk drive space, which suggests that you won’t have to memorize additional log-on credentials for some other admin interface. You will be able to open a new ticket or to check the status of an old one with less than a couple of clicks whilst you’re browsing the files hosted in your semi-dedicated account. Plus, you can look through older tickets using an intelligent search option or check applicable knowledge base articles with solutions to commonly experienced obstacles. The integrated ticketing system is monitored 24/7/365 with the maximum response time being just sixty minutes, so there will always be somebody to help you out.