There are different ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you choose is a ticketing system. It is the least complicated form of communication for several reasons. In case no customer service team representative is available at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will invariably be received. Also, you can copy/paste large pieces of information without having to worry about typing errors, and in case a given issue needs more time to be sorted out or a number of responses must be exchanged, all the information will be in the exact same place, so each party can always see the comments left by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they are usually separate from the hosting platform, so if you have to provide information or to follow instructions, you will have to use no less than 2 separate systems and this number can increase if you would like to administer multiple domain names. Plus, many hosting companies respond to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting around for a response.

Integrated Ticketing System in Cloud Website Hosting

Our cloud website hosting plans feature an integrated trouble ticket system, which is included in our in-house built Hepsia Control Panel. Unlike other similar tools, Hepsia will permit you to manage everything associated with the web hosting service itself in one location – payments, website files, emails, support tickets, etc., eliminating the necessity to log in and out of different admin interfaces. In case you have any pre-sales or technical questions or any difficulties, you can post a ticket with several clicks without the need to leave your Control Panel. During the process, you may pick a category and our system will present you with a number of educative articles, which will provide you with more info and which may help you solve any specific problem even before you post a ticket. We guarantee a response time of no more than 1 hour, even if it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it is more efficient to manage everything from a single location, which is the reason why we have implemented a support ticket system into the in-house built Hepsia Control Panel, which is offered with every single semi-dedicated server account. This will allow you to manage the communication with our customer care team along with your disk drive space, which suggests that you won’t have to memorize additional log-on credentials for some other admin interface. You will be able to open a new ticket or to check the status of an old one with less than a couple of clicks whilst you’re browsing the files hosted in your semi-dedicated account. Plus, you can look through older tickets using an intelligent search option or check applicable knowledge base articles with solutions to commonly experienced obstacles. The integrated ticketing system is monitored 24/7/365 with the maximum response time being just sixty minutes, so there will always be somebody to help you out.